Your Dedicated Support Hub.
Quick answers and essential tools are right at your fingertips. Find what you need below, or contact our support team for further assistance.
Frequently Asked Questions
Category: General & Partnership
Q: What is your Minimum Order Quantity (MOQ)?
Our MOQ varies depending on the product line and partnership tier. For our Professional Salon accounts, MOQs are very low. For Private Label and Wholesale orders, they are determined by the project scope. Please schedule a strategy call for a detailed discussion.
How do I become a YELUX partner?
Simply fill out our Pro Account application or schedule a B2B strategy call through our Contact page. Our team will review your information and get in touch to discuss the next steps. Or please email direct to: [email protected]
Do I need to renew my license?
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Category: Products & Sourcing
Q: What is the difference between your Guangxi and European hair?
A: Our Guangxi hair is known for its exceptional strength and robust cuticle, ideal for dark colors, It boasts the highest quality among all hair raw materials in China, It represents the best value for money and is trusted by high-end clients. Our European hair is naturally finer and lighter, the price is higher due to the scarcity of the raw materials. Both must pass our single, exacting Yelux Hair Standard.
Q: Are your products 100% Remy and Cuticle-Intact?
A: Yes, absolutely. This is a non-negotiable part of our quality standard. All hair is 100% Remy with the cuticle fully intact and aligned to ensure longevity and prevent tangling.
Category: Ordering & Customization
Q: How do I request a sample?
A: Qualified B2B partners can request a sample kit by contacting a specialist or filling out the form on our "Our Hair: Sourcing & Grades" page. We believe feeling the quality is the best proof.
Q: Can you match a custom color swatch?
A: Yes. Our Bespoke Studio specializes in custom color and texture matching for our Private Label partners. Please visit our Color & Texture Gallery to learn more and start your custom project.
Category: Shipping & Logistics
Q: Do you ship worldwide?
A: Yes, we have extensive experience shipping securely and discreetly to our partners across North America, Russia, Europe, Australia, and beyond. We handle all necessary logistics to ensure a smooth delivery.
Downloads Library
YELUX Product Catalog
Browse our complete collection of hair extensions, medical wigs, toppers, and professional tools in our latest high-resolution catalog.
Private Label & OEM Guide
An in-depth guide to our OEM & Private Label partnership process, including capabilities, timelines, and requirements.
Wholesale Partnership Guide
Learn about our wholesale tiers, pricing structure, and the exclusive benefits of becoming a YELUX distribution partner.
Can't Find Your Answer?
Our team of dedicated specialists is always ready to assist. For specific questions about your account, complex project inquiries, or any other topic, please don’t hesitate to reach out to us directly.